I have been in this new job for about six weeks now and I have already come across the thing that gives me the biggest headache.
For those who are unaware, ‘faff’ is the accretion of stuff that protrudes into our dimension after being summoned by excessive paperwork, awkward workflows and all those little things that go wrong and ruin your day.
Let me explain further – let’s say that I have to see a patient in order to dress a leg wound. Now, because of the rules every patient must have a prescription for the thing that I’m going to wrap around their leg, be that a clever hi-tech dressing impregnated with nano-particles, or a simple bandage. This is fine if the patient has a nice big box of the dressings in their front room.
Often they don’t.
So, for one pharmacy I can phone them up and they can order more, for the other two that we use I have to go back to base and order more using the victorian technology of a fax machine. Of course the nurse before me should have noticed that supplies were running low and would have done this previously.
This does not always happen.
It should also be obvious which pharmacy ‘owns’ the patient, but again, if a patient moves then the pharmacy that would logically be theirs, isn’t.
What this means is that I spend two hours running around (some would say ‘faffing around’) in order to scare up some dressings to use. And this is a simple example.
What it means is that a nice easy day turns into a nightmare as I faff about phoning referrals, chasing ambulances, robbing Peter to pay Paul and doing all those other things that are required in order to make sure that the patient gets the right care.
It’s not always incompetence which leads to the gathering of faff – sometimes it’s the pathways which we use. For the example above, why aren’t dressings automatically ordered? Surely we have the technology?
I think some of my workmates have seen that I’m starting to stomp around a bit grinding my teeth and muttering (who am I kidding, moaning) ‘why can’t things be better?’
My plan is to start trying to change things. Let’s see how it goes.
(Also – high degrees of faff from Squarespace v.6. I think I need to go back to v.5 which actually let me do things inside my blog posts)