Little does the crew know that the woman has just told the call-taker that she has a knife and is going to kill the paramedic about to come through her door.
The Guardian asked me yesterday to write about violence on ambulance staff, this was a strange coincidence as that was the exact subject I was going to write about today.
Here is another example of how Call connect is a danger to ambulance crews that wouldn't fit into the article.
It's nine a.m. in the morning, we have been sent to a young male with a 'head injury' in a residential property. WE have no details of how this occurred so I ask Control if they know anything.
They have to ring the patient up again to ask him. He's been assaulted and the assailant is still with him. The caller promises that the person who inflicted the injury is not going to be a danger to us.
What makes this dangerous is that Control had to ring the patient back, they didn't note that the injury was caused by an assault when the call first came in.
All in an effort to get us to the scene to stop that all important ORCON clock.
It would not surprise me if some time this year an ambulance person is killed because of there not being enough information gathered before they arrive on scene. I'll also predict that the trust involved will use the phrase 'Lessons have been learned'.