This is a picture of what we get in the vehicle via our computer terminals.
I've blurred the CAD number and address so as to protect patient confidentiality.
The four big buttons (for it is a touch sensitive screen) can show us where we are on a GPS map, the incident details (which you are looking at right now, and a navigation screen so we can be told by the computer how to get to the hospital/nearest petrol garage.
The big red button “At Scene” is what we hit when we reach the address – it then stores this time so we can see if we have hit the governments target of eight minutes for a “Cat A” call. Moving to the right is the Category – this is a RED 3, which is a “Cat A” call – this is someone who is supposed to be seriously ill, and about to lose life or limb if we don't get there quickly. We then have the Map Reference (in-case the navigation goes down) and the times. 'Orcon' is when the telephone dispatchers get an address and provisional diagnosis – this is what the eight minutes deadline is measured from, the RS and RT stand for “Reached Scene by” and “Removing Patient To Hospital” – this tells us when we reached the scene and when we left for the hospital, which all needs to be recorded on our paperwork.
Below this is the address we are going to (blurred out) and other things that are self explanatory (Cons. means 'conscious').
Further down is the complaint the person making the 999 call has described, and the determinant is used by the dispatch system to grade the call – giving us in this case a “Cat A”.
Further down are extra details that Control think we may find handy, such as a cardiac history, or if the patient is fitting and is a known epileptic. Under this is where they give further instructions such as “known address – stay back until police arrive” for an address where a crew has been assaulted in the past; or if the job is a transfer, which hospital is receiving.
In this job, there was no difficulty in breathing – instead the patient was hot and had been sick twice…